August 20, 2025
What to Look for in a Commercial Flooring Company
When selecting a commercial flooring contractor, cost is certainly an important factor—but it shouldn’t be the only one. To ensure a successful outcome, consider these four key areas before making a decision. If a company aligns with each of these, it’s a good sign they’re worth contacting for a bid or potential partnership.
the Reputation & Reviews
- Check Online Ratings: Explore customer reviews on platforms like Google and the Better Business Bureau (BBB) to get a sense of past client experiences.
- Request References: Ask the company to provide references so you can speak directly with previous clients about their satisfaction and results.
Experience & Expertise
- Specialization Matters: Confirm the company has experience installing the specific type of flooring you’re considering—whether it's carpet, vinyl, tile, hardwood, or another material.
- Installation Know-How: Ask how they handle the installation process, as proper techniques impact both the appearance and longevity of the flooring.
- Professional Affiliations: Look for memberships in professional associations, such as the National Wood Flooring Association (NWFA), which can reflect industry commitment and expertise.
- Problem-Solving Approach: Inquire how they address unexpected issues during installation, such as moisture problems or material delivery delays.
Company Standards & Practices
- Insurance Coverage: Make sure the company holds proper insurance for the type of work being done.
- ADA Compliance Knowledge: A reliable flooring company should be familiar with the Americans with Disabilities Act (ADA) requirements and ensure compliance where needed.
- Access to Quality Materials: Top-tier companies will work with a wide network of suppliers to offer the best flooring options available.
- Warranties: Ask about warranties on both materials and workmanship to protect your investment.
Pricing & Communication
- Compare Quotes: Obtain quotes from at least three different contractors to better understand pricing and options.
- Transparent Terms: Ensure all terms and expectations are clearly outlined in writing before work begins.
- Clear Communication: Choose a company that communicates effectively and makes you feel comfortable asking questions and discussing concerns throughout the project.
By thoroughly evaluating these areas, you'll be better positioned to choose a commercial flooring company that not only meets your budget, but also delivers quality workmanship, professionalism, and peace of mind.